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TerraTeva website (TERRATEVA.COM”) is an internet website conducting a virtual shop for Internet surfers in Israel and abroad. The site is owned by "Terra Teva" (Pardes Hanna – Karkur, Israel) offering the products on the site for sale (hereinafter: the "Seller").
Any person executing any action in the site declares that it is aware of the terms of the site and the conditions of participation in the site and agrees to them, and that it and / or anyone on its behalf will have no claim and / or demand against the owners of the site and / or its operators and / or their representatives except claims related to a breach of commitments of the site´s owners and / or its operators in accordance with these terms and conditions of use.
Please read the Terms of Use carefully. All provisions of these regulations apply to any use or purchase on the site.
The acquisition on the site is permitted for people aged 18 and older. Participation is dependent upon delivery of the correct identifying information (name, address, phone, and email address of the customer).

The site undertakes to maintain the confidentiality and privacy of users and not to transfer customer information (including email address) to any third party.
Customer information is stored in the site and the site does not store credit card information at all. All credit purchases are made through debit providers that meet the most stringent security. By registering in the site, the customer registers to the mailing list of Terra Teva and receives mailings with articles, special offers and more information. You can remove yourself from the mailing list at any moment.

All products offered on the website are original, new and flawless. The products come in their original packaging, unless otherwise noted clearly and prominently in the details of the product. All cosmetics and beauty products listed on the site are produced only by TerraTeva by domestic manufacturing.
All products offered in the store use natural and subtle materials as possible, providing full details of all the components therein. However, since there are people with different sensitivities that cannot be foreseen, manufacturer and seller will not be responsible if the client is allergic to the product.
The photos displayed on the site are for illustrative purposes only and are not binding. There may be a situation where the product is supplied in a slightly different packaging than shown on the site due to differences in packages sometimes found in the manufacturer’s inventory.

Deliveries will be paid according to the total order and depending on the requested shipping form. Shipping costs depend on the shipping policy as it appears on the updated Shipping Policy page.
The shipping of products will be executed within 3-10 business days from the day of order. The promised delivery time is the date of actual payment, considering that work days are Sunday-Thursday, excluding holidays. The seller does all it can to speed up the delivery time. Usually the products reach the customer within approximately 10 business days for standard delivery depending on the deliverer.
Notwithstanding the above, the client will not be able to demand compensation in case of delay in arrival of the product for reasons related to Israeli Post Services. The Seller will do everything in its power to speed up and find the product for the customer. If the customer does not receive the product within 20 working days it will be entitled to cancel the purchase without paying any cancellation fees, or request a new delivery of the product.
The Seller reserves the right not to provide a particular product, if the product is out of stock or a mistake was made regarding the price / specification of that product. In that case the customer will be notified of the cancellation of the transaction within 24 hours of its execution and will be credited within 24 hours, if charged.

Payment is by credit cards issued by the Bank of Israel, Isracard, Visa.
The charge is made in one payment unless the customer chooses the installment option.
The customer declares that he is aware of the laws of credit cards as related “Remote Acquisition" / "purchase by phone” and / or "Internet transaction"

The customer may cancel an order with the condition that the product was not opened and in the same condition it was sent, within 14 days of the shipment's arrival. The costumer is aware that it will have to send the product to the company’s address and bear the shipping costs (if the product has been sent). The credit for returned products will be fully provided only if the returned product is in good condition. The credit will be made in the same form of payment made by the costumer.
The costumer has to check the product upon receipt. If the customer has received the product when it is damaged, or unlike the one it ordered, the customer may cancel the transaction within 14 days of receipt of the product, by sending a petition of cancellation, in accordance with the provisions of the Consumer Protection Act, of 1981.
The customer will not be charged for shipping costs to TerraTeva in the following cases: if the product was broken or defective or unlike the one ordered and in case of a delay in supply over 20 working days.

"Booking reserve": If the customer chose to reserve an order and placed the order later, the valid prices are those appearing on the actual day of booking and not the price that appears when saving the order. Anyway, binding prices are those listed on the product page order.
The Seller may limit the amount of purchase, at its discretion.
Email response to customers at The Seller undertakes to answer inquiries within three business days.
In the event of a dispute - the jurisdiction place will be only in Tel Aviv.

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